The MAN Group is one of the leading commercial vehicle, engine and mechanical engineering companies in Europe. As a supplier of trucks, buses, transporters, diesel engines, turbomachinery and special-purpose transmissions, MAN is a market leader in all areas of business activity. In 2016, its 53,824-strong workforce generated sales revenues of €13.6 billion and an operating profit of €204 million.
Munich Cogeneration Plant and Climate Pact with City Business Community
Munich cogeneration plant 2016 saw the completion of the project to build a cogeneration plant (CHP) at the Munich site. When the 2.5 MW natural gas CHP went on line in December, it started to contribute toward meeting the site’s electricity and heating requirements, marking a major milestone in MAN’s climate strategy and “Green Production” initiative. Up to 20% of the site’s electricity requirement can now be generated by this local facility.
In addition, by using the heat that is produced during the electricity generation process, the CHP helps to make significant energy and carbon savings. This measure alone will contribute some 40% of the carbon emission reduction target for the Munich site.
As part of the Munich business community climate pact launched by the City of Munich, MAN is in touch with 14 other large local firms that share the aim of reducing greenhouse gas emissions. The agreement was signed by all partners at the City Hall in 2016, when an initial workshop was held. The result of the workshop was a joint measure involving apprentices from all participating companies, who trained as “energy scouts” in sessions provided by the Chamber of Commerce and Industry. MAN’s principal contribution to the climate pact is the construction of the Munich CHP, as well as other climate-friendly construction projects on site.
Energy-efficient LED Lighting
Installation of energy-efficient lighting. All parts of the MAN SE group of companies ramped up their efforts to switch over to energy-efficient lighting in 2016. Following successful testing of installations completed in previous years, MAN has now completed indoor and outdoor LED lighting installations at over 20 of the sites operated by MAN Truck & Bus, MAN Diesel & Turbo, MAN Latin America and Renk. Not only do these projects tap into LEDs’ great potential for improving energy efficiency, they have also optimized the way lighting is used. Modern lighting control systems are helping to deploy efficient lighting in a targeted manner.
In 2016, MAN once again worked closely with SOS Children’s Villages. With total donations of €150,000, MAN is currently supporting a range of educational projects that prepare children and young people for independent living. This year’s focus was on refugee relief initiatives.
An example of the projects that were funded is the social lunch club at the SOS Children’s Village in Salzgitter. This club provides children from deprived families with a hot meal before helping them with their homework.
MAN also supports projects at the SOS Children’s Villages in Ammersee and Augsburg, where unaccompanied child refugees are looked after in several residential homes. In addition to activities designed to teach important life skills, these children receive German language tuition to help them integrate successfully into their new home.
MAN’s commitment to SOS Children’s Village is not simply financial; employees are also encouraged to do charitable work. For example, MAN trainees organized a basketball match and a MAN factory tour for young refugees. In addition, four MAN employees in Munich work as mentors, helping young people with their schoolwork and in their search for jobs.
Implementation Status of MAN Climate Strategy
MAN continued to pursue its climate objectives in 2016, as the company seeks to reduce carbon emissions by 25% by 2020. CO2 emissions from the company’s plants have been reduced by 19.8% compared with the 2008 baseline.
At first glance, this marks further progress. Even at second glance, it confirms the success of the measures that have been adopted. Despite a 5% increase in sales at MAN Truck & Bus, the direct correlation between production volume and CO2 emissions is steadily declining. A number of projects were completed in 2016, the effects of which had not yet become fully evident in the year under review; thus their full impact will only become clear in the 2017 report. These include:
These are some of the measures taken to reduce CO2 emissions:
1. The Munich CHP, where two 2.5 MW generators are helping to reduce annual CO2 emissions by approximately 9,500 t
2. Further expansion of the central well water supply for energy-efficient cooling
3. Comprehensive renovation of lighting systems at over 20 different production locations
4. Replacement of distributed heating systems by a central CHP at the Rheine plant
5. Replacement of pump systems and drives by more efficient installations at several sites
In addition to cutting CO2 emissions from its sites, MAN has also made major leaps forward in reducing the carbon footprint of its products. More than 90% of carbon emissions are produced during the use phase of a product’s life cycle. For this reason, research and development activities are now focusing on making commercial vehicles, engines and turbomachinery more efficient, more economical and greener.
However, driving style can also have a significant impact on the fuel consumption of buses and trucks. This has been borne out by the Connected Co-Driver Training program run by MAN ProfiDrive, in which a trainer, acting as a virtual passenger, gives advice to the driver over a set period. Several hundred test drives have shown that this training approach can result in annual savings of up to 3,500 liters of diesel fuel over a total distance of 150,000 km of long-haul operation.
Customer Participation and Dialog
Engaging in dialog with our customers is a core initiative of our climate strategy, offering valuable opportunities to share ideas about reducing global carbon emissions. After all, many of them have also set targets to for limiting CO2. Understanding the future needs of our customers is essential for us at MAN. By incorporating customers’ requirements into the development of our products and services, we can improve the value added. Since 2009, focus groups comprising selected truck and bus customers have been giving us their feedback and holding discussions with MAN experts and MAN Truck & Bus sales executives. We also seek to enter into dialog with customers at trade fairs in order to discuss specific topics. For example, at Power-Gen Europe 2016, MAN Diesel & Turbo introduced a modular power plant concept, while our entire maritime portfolio was present at the leading maritime trade fair SMM 2016.
Alongside our employees, our customers are our most important stakeholders, because they have a significant impact on our business success. To foster long-term relationships with customers so that we can better understand their needs, we carry out regular surveys across all areas of our business. These help to establish whether customers are satisfied with our products and services. For example, MAN Truck & Bus is constantly gaging customer satisfaction through its ongoing Customer-First Study (CFS). In 2016, around 40,000 customers were interviewed by phone as part of the CFS study – considerably more than in the previous year. Over 90% of the respondents rated MAN Truck & Bus as “good” or better, and 70% as “very good”. Thus, customer satisfaction has improved compared with 2015.
Every two years, MAN Diesel & Turbo sends out a comprehensive customer survey as part of the company’s Customer Satisfaction Monitoring program. In 2015, some 4,000 customers were asked about the company’s products and services. 35% of the respondents rated MAN Diesel & Turbo’s performance as “good”, 42% as “very good” and 9% as “excellent”. MAN Diesel & Turbo’s next global customer satisfaction survey will be conducted in 2017.
We will use the results of these surveys to test the effectiveness of the measures introduced to improve customer satisfaction and to determine what further actions to take.
The NEOPLAN Skyliner has been awarded the International busplaner Sustainability Prize 2017