GRI Content Index

The present sustainability report takes account of the G4 reporting guidelines of the Global Reporting Initiative (GRI) in line with the “Comprehensive” option. At the same time, we set out in our GRI Content Index available online how we implement the requirements of the United Nations Global Compact (UN GC) and of the German Sustainability Code (GSC). The statements and references that appear in the index relate to the 2016 business year (January 1 to December 31, 2016). Selected environmental numbers were reviewed by auditing firm PricewaterhouseCoopers (see “here”). The GRI has confirmed the location of indicators G4-17 to G4-27 through its Materiality Disclosure Service. 

Strategy and Analysis

Disclosure of G4 indicators References Comments UN GC GSC
Strategy und Analysis
G4-1Statement by the most senior decision-maker

Letter to our stakeholder


1
G4-2

Key impacts, risks, and opportunities concerning sustainability

Our Approach

Sustainable Mobility

Materiality Analysis and Sustainability Management

Risik Management

Goals & Actions

2

Organizational Profile

Disclosure of G4 indicators References Comments UN GC GSC
Organizational Profile
G4-3 Name of the organization Structure
G4-4 Primary brands, products, and services

Structure
Products

Our Brands

AR: Divisions

G4-5 Location of the organization's headquarters Group
G4-6 Countries with significant operations Locations and Employees
Markets
G4-7

Nature of ownership and legal form

Structure
Graphic: Shareholder Structure

AR: Structure and Business Activities

G4-8

Markets served

Markets

AR: Divisions

G4-9

Scale of the organization

Group
Table: Group Key Figures
Graphic: Employees by Continent

AR: Divisions

G4-10

Employees by employment type, gender and region

Group

Table: Number of employees in the Volkswagen Group by type of work

Table: Number of employees in the Volkswagen Group by region

Graphic: Female Employees

Table: Proportion of Women

No breakdown by employees and supervised workers nor within the individual categories by gender (level of coverage not material).

The moderate use of temporary work represents an essential flexibility instrument for Volkswagen. The principles of our Charter on Temporary Work serve to ensure appropriate conditions of employment and remuneration for temporary external personnel and the standardized use of temporary work as an instrument across the Volkswagen Group. Volkswagen does not use external personnel to replace its own employees. Contracts for work and services are an essential instrument for meeting special personnel requirements (such as specific knowledge). The use of contracts for work and services is a normal procedure. Volkswagen concludes such contracts for example with companies from the trades who are engaged in building work at the factories, with companies who supply, maintain and repair plant and equipment, with cleaning firms, as well as with IT and development companies in order to access their specific knowledge. Volkswagen attaches great importance to ensuring that the Group's high social standards are integrated into its supplier management. We take reports of possible violations seriously and follow them up. If violations are determined, we ensure they do not recur.

6
G4-11

Percentage of employees covered by collective bargaining agreements

Employment Rights in the Volkswagen Group

Employee Participation through Elected Representatives and Collective Bargaining

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

Percentage not given (not a relevant indicator)

3
G4-12 Description of the supply chain The Volkswagen Value Chain
G4-13 Significant changes during the reporting period

AR: Structure and Business Activities

Supplier Management

G4-14

Implementation of the precautionary principle

Our Approach

Risk Management

Significant Risks

Strategic Stakeholder Management

AR: Risk Management and internal Control System

G4-15

External initiatives that the organization endorses

Guidelines and Principles

Table: Stakeholder Guidelines

Strategic Stakeholder Management

Volkswagen AG memberships
3
G4-16 Significant memberships in industry and business associations

Strategic Stakeholder Management

Volkswagen AG memberships

 

1- 10

Report Profile

Disclosure of G4 indicators References Comments UN GC GSC
Report Profile
G4-28Reporting periodAbout this Report
G4-29Date of most recent previous reportAbout this Report
G4-30Reporting cycleAbout this Report
G4-31Contact point for questions regarding the reportImprint
G4-32 “In accordance” option with GRI and Content Index chosenGRI Content Index
G4-33 External verification of the reportIndependent Practitioner’s Limited Assurance Report

Governance

Disclosure of G4 indicators References Comments UN GC GSC
Governance
G4-34Governance structure incl. committees of the highest governance bodyStructure

Functions and Composition of the Management Bodies

Coordination of Sustainability

AR: Report of the Supervisory Board

G4-35

 

Process for delegating authority for economic, environmental and social topics

AR: Report of the Supervisory Board

Coordination of Sustainability

Graphic: Volkswagen Sustainability Organization

G4-36

Executive-level position with responsibility for economic, environmental and social topics

Coordination of Sustainability

Graphic: Volkswagen Sustainability Organization

Compliance

AR: Corporate Social Responsibility and Sustainability

G4-37

 

Processes for consultation between stakeholders and the highest governance body

AR: Disclosures Required Under Takeover Law

AR: Shares and Bonds

G4-38

 

Composition of the highest governance body and its committees

Functions and Composition of the Management Bodies

AR: Report of the Supervisory Board

AR: Corporate Governance Report
AR: Executive Bodies

G4-39

Independence of the Chair of the highest governance body

AR: Cooperation

AR: Report of the Supervisory Board

G4-40Nomination and selection processes for the highest governance bodyAR: Corporate Governance Report
G4-41Process for avoiding conflicts of interest

AR: Report of the Supervisory Board

AR: Cooperation

G4-42 Highest governance body's role concerning strategy and goalsAR: Corporate Governance ReportAR: Report of the Supervisory Board
G4-43Measures taken concerning the highest governance body's knowledge in sustainability issuesAR: Corporate Governance Report
G4-44

 

Evaluation of the highest governance body's performance concerning sustainabilityAR: Corporate Governance Report7, 8

G4-45

Highest governance body's role concerning sustainability impacts, risks, and opportunities

Risk Management

AR: Corporate Governance Report

6
G4-46Highest governance body's role concerning the effectiveness of risk management

AR: Corporate Governance Report
Risk Management

G4-47Frequency of the highest governance body's review of sustainability impacts, risks, and opportunities

Risk Management

AR: Corporate Governance Report

6
G4-48Highest committee that formally reviews and approves the sustainability reportCoordination of Sustainability
G4-49Process for communicating critical concerns to the highest governance bodyAR: Corporate Governance Report
G4-50Critical concerns that were communicated to the highest governance bodyAR: Report of the Supervisory Board
G4-51Remuneration policies for the highest governance body and senior executives

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

AR: Remuneration Report

8
G4-52Process for determining remunerationAR: Remuneration Report
G4-53Stakeholders' views regarding remunerationAR: Remuneration Report
G4-54

 

Ratio of the highest annual total compensation to the median annual total compensation

AR: Remuneration Report

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

Ratio not indicated.
According to our Social Charter, the compensation and benefits paid or received for a normal work week correspond at least to the respective national legal minimum requirements or those of the respective economic sectors. They should also ensure that the employees and their families can maintain an appropriate standard of living.

The remuneration of current members of the Board of Management complies with the requirements of the Aktiengesetz (AktG – German Stock Corporation Act) and the recommendations of the German Corporate Governance Code. The level of the Board of Management remuneration should be appropriate and attractive in the context of the Company’s national and international peer group. Criteria include the tasks of the individual Board of Management member, their personal performance, the economic situation, the performance of and outlook for the Company, as well as how customary the remuneration is when measured against its peer group and the remuneration structure that applies to other areas of Volkswagen. In this context, comparative studies on remuneration are conducted on a regular basis.

Volkswagen does not consider the indicators required by G4-54 & G4-55 conducive to assessing the fairness of remuneration structures.

G4-55Ratio of percentage increase in the highest annual total compensation

AR: Remuneration Report

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

Percentage not indicated.
According to our Social Charter, the compensation and benefits paid or received for a normal work week correspond at least to the respective national legal minimum requirements or those of the respective economic sectors. They should also ensure that the employees and their families can maintain an appropriate standard of living.

The remuneration of current members of the Board of Management complies with the requirements of the Aktiengesetz (AktG – German Stock Corporation Act) and the recommendations of the German Corporate Governance Code. The level of the Board of Management remuneration should be appropriate and attractive in the context of the Company’s national and international peer group. Criteria include the tasks of the individual Board of Management member, their personal performance, the economic situation, the performance of and outlook for the Company, as well as how customary the remuneration is when measured against its peer group and the remuneration structure that applies to other areas of Volkswagen. In this context, comparative studies on remuneration are conducted on a regular basis.

Volkswagen does not consider the indicators required by G4-54 & G4-55 conducive to assessing the fairness of remuneration structures.

Ethics and Integrity

Disclosure of G4 indicators References Comments UN GC GSC
Ethics and Integrity

G4-56

Values, principles, standards and norms of behavior

TOGETHER - Strategy 2025

Guidelines and Principles

Checks, Audits and Sanctions

Integrity

Graphic: The Six Action Areas of the Integrity Program

 

105
G4-57Mechanisms for seeking advice on ethical and lawful behavior

Prevention through information

Checks, Audits and Sanctions

AR: Ombudsman system

Compliance

10
G4-58Mechanisms for reporting concerns about unethical or unlawful behavior

AR: Ombudsman system

AR: Preventive compliance management system

10

Category: Economic

Disclosure of G4 indicators References Comments UN GC GSC
Category: Economic
Management Approach Management Approach
ECONOMIC PERFORMANCE
G4-EC1 Direct economic value created and distributed

Local Value Added

Financial Indicators

CSR Projects

18

G4-EC2

Financial implications and other risks and opportunities due to climate change

Our Approach

Risk Management

Sustainable Mobility

Graphic: Sustainable Mobility

Environmental Management

Climate Change

7  

G4-EC3

Coverage of benefit plan obligations

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

AR: Provisions for Pensions

G4-EC4

Financial assistance received from governments

Local Value Added

AR: Cost of Sales

Structure

MARKET PRESENCE
G4-EC5 Ratios of standard entry level wage compared to local minimum wage

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

Employment Rights in the Volkswagen Group

Social Charter

Charter on Labour Relations

Charter on Temporary Work

6  

G4-EC6

Proportion of senior management hired from the local community

Charter on Labour Relations

Personnel Indicators
6  

 

INDIRECT ECONOMIC IMPACTS

G4-EC7

Infrastructure investments and services provided

Commitment to Society

CSR Projects
G4-EC8 Indirect economic impacts

Commitment to Society

CSR Projects

Local Value Added

Sustainable Development Goals

 

PROCUREMENT PRACTICES
G4-EC9 

 

Proportion of spending on local suppliers

Supplier Management

AR: Procurement

Percentage not indicated (data not collectable)

Category: Environmental

Disclosure of G4 indicators References Comments UN GC GSC
Category: Environmental
Management ApproachEnvironmental Management7, 8, 9
MATERIALS
G4-EN1Materials used by weight or volume

Resource Efficiency
Graphic: Input materials and primary products as illustrated by the example
Table: Procurement Volumes

7, 811
G4-EN2Percentage of materials used that are recycled input materials

Resource Efficiency

Recycling

812
ENERGY
G4-EN3

 

Energy consumption within the organization Energy Consumption and CO2 Emissions

Graphic: Energy consumption in million MWh/year

Graphic: Energy consumption in kWh/vehicle

7, 812
G4-EN4Energy consumption outside of the organization-Energy consumption not indicated; we report Scope 3 emissions instead (see G4-EN17)812
G4-EN5Energy intensity

Graphic: Energy consumption in kWh/vehicle

812
G4-EN6Reduction of energy consumption

Production and Logistics

Energy Consumption and CO2 Emissions

8, 9
G4-EN7Reductions in energy requirements of products and services

Products

Energy Consumption and CO2 Emissions

8, 9
WATER
G4-EN8Total water withdrawal by source Graphic: Water withdrawal by source7, 812
G4-EN9Water resources significantly affectedWater8
G4-EN10Water recycled and reusedWater

Graphic: Freshwater and wastewater in million m3/year

Graphic: Freshwater and wastewater in million m3/vehicle

Total volume of recycled water not indicated; data uncollectable due to the complexity of the company8
BIODIVERSITY
G4-EN11Operational sites in protected areas

Table: Plants in the vicinity of nature conservation areas

 

8
G4-EN12Impacts on protected areas or areas of high biodiversity value

Biodiversity

Engagement for Biological Diversity

Think Blue. Nature

8
G4-EN13Habitats protected and restored

Biodiversity

Engagement for Biological Diversity

Mission Statement Biodiversity

8
G4-EN14 Affected endangered animal and plant species

Biodiversity
Engagement for Biological Diversity

8
EMISSIONS
G4-EN15

Direct greenhouse gas (GHG) emissions (Scope 1)

 

Graphic: Direct CO2 emissions in million tonnes/year

Graphic: Direct CO2 emissions in kg/vehicle

Graphic: CO2 equivalents in million tonnes/year

Graphic: CO2 equivalents in kg/vehicle

Energy Consumption and CO2 Emissions

7, 813
G4-EN16

Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Graphic: CO2 emissions (Scopes 1 & 2) in million tonnes/year

Graphic: CO2 emissions (Scopes 1 & 2) in kg/vehicle

Graphic: CO2 equivalents in million tonnes/year

Graphic: CO2 equivalents in kg/vehicle

Energy Consumption and CO2 Emissions

7, 813
G4-EN17Other indirect greenhouse gas (GHG) emissions (Scope 3)

Table: GHG emissions (Scope 3)

7, 813
G4-EN18

Greenhouse gas (GHG) emissions intensity

Graphic: Direct CO2 emissions in kg/vehicle

Graphic: CO2 equivalents in kg/vehicle

Graphic: CO2 emissions (Scopes 1 and 2) in kg/vehicle

813
G4-EN19

Reduction of greenhouse gas (GHG) emissions

Material Flow Management

Energy Consumption and CO2 Emissions

Green Logistics

8, 9
G4-EN20Emissions of ozone-depleting substances (ODS)-No significant emissions7, 8
G4-EN21NOx, SOx and other significant air emissions

 

Graphic: Direct NOx and SO2 emissions in tonnes/year

Graphic: Direct NOx and SO2 emissions in g/vehicle

Graphic: VOC emissions in tonnes/year

Graphic: VOC emissions in kg/vehicle

Graphic: Particulate emissions in tonnes/year

Graphic: Particulate emissions in g/vehicle

7, 8
EFFLUENTS AND WASTE
G4-EN22

 

Total water discharge by quality and destination

 

Water

Graphic: Freshwater and wastewater in million m3/year

Graphic: Freshwater and wastewater in million m3/vehicle

Graphic: Wastewater discharges in million m3/year

8

G4-EN23

Total weight of waste by type and disposal method

Waste

Graphic: Waste for disposal in tonnes/year

Graphic: Waste for disposal in kg/vehicle

Graphic: Waste for recycling in tonnes/year

Graphic: Waste for recycling in kg/vehicle

812

G4-EN24

Total number and volume of significant spills-No significant spills were registered in the reporting period.8
G4-EN25Handling of hazardous waste-Total weight cannot be computed due to the size and complexity of the company. We do not import any waste, we only export small volumes of waste, and we only dispose of waste in the countries in which it is generated or export it to other countries if these offer better disposal methods.8
G4-EN26

 

Water bodies significantly affected by discharges of water and runoff

Table: Plants in the vicinity of nature conservation areas

8
PRODUCTS AND SERVICES
G4-EN27Mitigation of environmental impacts of products and services

Environmental Management
Sales, Use and Recycling

Products

 

7, 8, 9

10

G4-EN28

Reclaimed products and packaging

 

Recycling

8
COMPLIANCE
G4-EN29Fines and sanctions for non-compliance with environmental regulationsAR: Litigation8
TRANSPORT
G4-EN30Significant environmental impacts of transporting products

Green Logistics

Table: GHG emissions (Scope 3)

8
OVERALL
G4-EN31Environmental protection expenditures and investments Graphic: Environmental protection costs in € million/year

Graphic: Environmental protection costs in €/vehicle
AR: Volkswagen AG expenditure on environmental protection
AR: Operating costs for environmental protection at Volkswagen AG 2015

7, 8, 9
SUPPLIER ENVIRONMENTAL
ASSESSMENT
G4-EN32

 

Percentage of new suppliers that were screened using environmental criteria

 

Supplier Requirements

Supplier Monitoring

Percentage not indicated (data not collectable)

8
G4-EN33Significant environmental impacts in the supply chainSupplier ManagementAR: ProcurementNo details indicated for individual aspects (data not collectable)8
ENVIRONMENTAL GRIEVANCE
MECHANISMS
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanismsAR: Litigation8

Category: Social

Disclosure of G4 indicators References Comments UN GC GSC
Category: Social
LABOR PRACTICES AND DECENT WORK Management Approach 1, 3, 6
EMPLOYMENT

G4-LA1

New employee hires and employee turnover

Graphic: Workforce

Table: Number of employees in the Volkswagen Group by region

Table: Employee Turnover

The selection and recruitment of new employees is undertaken in line with their qualifications and suitability. Age is not a consideration in this process. Another control metric is the recruitment of women. When recruiting university graduates we take our lead from the proportion of women graduates on the degree courses relevant for Volkswagen. As an average across all such courses this gives us a recruitment target of 30% of female graduates. As a matter of principle, Volkswagen also supports the employment and qualification of local people, both at existing locations and when establishing new ones. 6
G4-LA2

 

Benefits provided to full-time employees Health Care and Social Provision
Social Provision in the Workplace
Preventive Healthcare
Rehabilitation Measures
Both full-time and part-time employees are entitled to company benefits.
G4-LA3

 

Return to work after parental leave

Advancing Women and Combining Work and Familiy
Table: Parental Leave at Volkswagen AG

Graphic: Returning from Parental Leave

Volkswagen offers its employees a whole range of options and rulings to facilitate the return to work after parental leave, including information events on current working-hour models, as well as on the flexible and personalized design of their return to work. 6
LABOR/MANAGEMENT RELATIONS
G4-LA4

 

Minimum notice period(s) regarding operational changes

Employment Rights in the Volkswagen Group
Employee Participation through Elected Representatives and Collective Bargaining
AR: Disclosures Required Under Takeover Law

Charter on Labour Relations

Charter on Temporary Work

3
OCCUPATIONAL HEALTH AND SAFETY
G4-LA5 Percentage of total workforce represented in health and safety committees Employment Rights in the Volkswagen Group
Charter on Labour Relations
G4-LA6 Injuries, occupational diseases, lost days, and work-related fatalities

Graphic: Absenteeism

Graphic: Accident Indexes

Graphic: Accident Severity

No additional breakdown by gender and region provided (confidential information). Current contracts with the companies working for Volkswagen do not allow us to access the required information. 15
G4-LA7 Workers with high incidence or risk of diseases Preventive Healthcare
Health Care and Social Provision
16
G4-LA8 Health and safety topics covered in formal agreements with trade unions Charter on Labour Relations
TRAINING AND EDUCATION
G4-LA9 Average hours of training Graphics: Group Key Figures Vocational education and training to the highest standards form a vital basis for the specialist knowledge and skills of our employees and thus also for the top quality of our products and the long-term commercial success of the Volkswagen Group. The specific qualification requirements of each individual employee are derived from the competency requirements of the respective Berufsfamilie (professional family) and are identified at almost all of the Group's brands and companies at least once a year through the individual employee appraisal or qualification appraisal.
The focus here is above all on the specialist content, the appropriate form of communicating this content and, in particular, the marked integration of theory and practice.
6 16
G4-LA10 Programs that support the continued employability of employees Systematic Skills Development
Dual Model of Vocational Education and Training
Career Development for Graduates
Extensive Training Opportunities for Specialists and Executives
Impact of Digitalization on Training
Commitment to Society

G4-LA11

Percentage of employees receiving regular performance and career development reviews

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision
Social Charter


Every employee of Volkswagen AG, Volkswagen Financial Services AG and Volkswagen Immobilien Service GmbH has an individual appraisal with their supervisor once a year. This practice is also becoming increasingly established at the various brands and companies of the Volkswagen Group. The annual individual appraisal is conducted irrespective of gender and employee category. 6
DIVERSITY AND EQUAL OPPORTUNITY

G4-LA12

Composition of governance bodies and breakdown of employees by aspects of diversity

Work Organization Fit for the Future
Graphic: Female Employees

Table: Proportion of Women

Graphic: Employee Age structure

Table: Average Age

AR: Objectives for composition

There is enormous potential within the diversity of the Volkswagen Group workforce. As we move towards becoming top employer in the automotive sector, we want to make use of this potential by explicitly advancing women, improving the scope for combining work and family, and making full use of the cultural diversity that exists within the Group. In our experience a breakdown by minority group membership is not a relevant indicator. 6 16
EQUAL REMUNERATION FOR WOMEN AND MEN

G4-LA13

Ratio of basic salary and remuneration of women to men

Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision
Social Charter
At Volkswagen remuneration is a function of the activity performed by the employee. In this respect we make no distinction between women and men. 6
SUPPLIER ASSESSMENT FOR
LABOR PRACTICES
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria

Sustainability in Supplier Relations
Supplier Requirements
Supplier Monitoring
Code of Conduct for Business Partners

 

Percentage not indicated (data not collectable)
G4-LA15 Significant impacts for labor practices in the supply chain

Supplier Monitoring

No details indicated for individual aspects (data not collectable)
LABOR PRACTICES GRIEVANCE
MECHANISMS
G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms Supplier Monitoring
Checks, Audits and Sanctions
Grievances about labour practices are not documented separately.

Human Rights

Disclosure of G4 indicators References Comments UN GC GSC
Human Rights

Management Approach

Guidelines and Principles

Employment Rights in the Volkswagen Group 

1–6
INVESTMENT

G4-HR1

Significant investment agreements and contracts that include human rights clauses or screening

Sustainability in Supplier Relations
Code of Conduct for Business Partners 

2 17

G4-HR2

Employee training on human rights issues

Prevention through Information

No indication of the number of hours or percentage of employees (data not collectable) 1
NON-DISCRIMINATION

G4-HR3

Incidents of discrimination and corrective actions taken

AR: Ombudsman system
Compliance

Checks, Audits and Sanctions

In the event of discrimination, the Company will take appropriate action against an individual who is acting in a discriminatory way; sanctions range from a formal warning through relocation to dismissal. If an employee feels he or she is being discriminated against, the Company not only meets the statutory provisions for reporting a grievance, but also provides the individual concerned with access to trained personnel for support and advice. 6 16, 17
FREEDOM OF ASSOCIATION AND
COLLECTIVE BARGAINING

G4-HR4

Operations and suppliers identified in which the right to exercise freedom of association may be violated or at risk, and measures taken

Guidelines and Principles

Supplier Requirements

Employment Rights in the Volkswagen Group 
Charter on Labour Relations
Employee Participation through Elected Representatives and Collective Bargaining
Remuneration, Rewarding Performance, Profit-Sharing and Retirement Provision

3
  CHILD LABOR

G4-HR5

Operations and suppliers having significant risk for incidents of child labor, and measures taken

Guidelines and Principles

Supplier Requirements

Employment Rights in the Volkswagen Group
Charter on Labour Relations

5 17
FORCED OR COMPULSORY LABOR

G4-HR6

Operations and suppliers having significant risk for incidents of forced or compulsory labor, and measures taken

Guidelines and Principles

Supplier Requirements

Employment Rights in the Volkswagen Group
Charter on Labour Relations

4 17
SECURITY PRACTICES

G4-HR7

Percentage of security personnel trained in the field of human rights

Supplier Training

Table: Status E-Learning Sustainability

Charter on Labour Relations

Percentage not indicated (data not collectable) 1
INDIGENOUS RIGHTS

G4-HR8

Violations involving rights of indigenous peoples and actions taken

Guidelines and Principles

Compliance

1
ASSESSMENT

G4-HR9

Operations that have been subject to human rights reviews

Guidelines and Principles

Compliance
1
SUPPLIER HUMAN RIGHTS
ASSESSMENT

G4-HR10

Percentage of new suppliers that were screened using human rights criteria

Supplier Requirements

Percentage not indicated (data not collectable)

2 17

G4-HR11

Significant human rights impacts in the supply chain

Supplier Monitoring

No details stated for individual subpoints (data not obtainable) 2
HUMAN RIGHTS GRIEVANCE
MECHANISMS

G4-HR12

Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms AR: Ombudsman system
Checks, Audits and Sanctions 
No information on the resolution of complaints (confidential information) 1

Society

http://nachhaltigkeitsbericht2016.volkswagenag.com/?id=80

Disclosure of G4 indicators References Comments UN GC GSC
Society

Management Approach

Guidelines and Principles

Employment Rights in the Volkswagen Group
Integrity

10
LOCAL COMMUNITIES

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Strategic Stakeholder Management
Commitment to Society

Helping Refugees: Meeting, Educating, Integrating
CSR-Projects

1 18

G4-SO2

Operations with actual and potential negative impacts on local communities

Environmental Management
Table: Sites with Environmental Certification

Water

Waste
Solvents

Biodiversity
Green Logistics

1
ANTI-CORRUPTION

G4-SO3

Percentage of operations assessed for risks related to corruption and risks identified

Compliance
Compliance-Measures
Guideline Anti-Corruption

No breakdown by location (distribution is immaterial) and risks identified (confidential information)

10

G4-SO4

Communication and training on anti-corruption

Prevention through Information

Supplier Training

Percentage not indicated (data not collectable)

No further breakdown by governance body members, employee category and regions (data is not collectable and publishable respectively due to local labor laws)
10

G4-SO5

Confirmed incidents of corruption and actions taken

AR: Ombudsman System
Supplier Monitoring
Checks, Audits and Sanctions

 

No breakdown by nature of confirmed incidents of corruption (confidential information) 10 20
PUBLIC POLICY

G4-SO6

Total value of political contributions

Commitment to Society

10
ANTI-COMPETITIVE BEHAVIOR

G4-SO7

Legal actions for anti-competitive behavior, anti-trust, and monopoly practices AR: Litigation
COMPLIANCE

G4-SO8

Fines and sanctions for non-compliance with laws and regulations AR: Litigation 20
SUPPLIER ASSESSMENT FOR IMPACTS
ON SOCIETY

G4-SO9

Percentage of new suppliers that were screened using criteria for impacts on society

Supplier Monitoring

 

Percentage not stated (data not obtainable)

G4-SO10

Negative impacts on society in the supply chain and actions taken

Supplier Monitoring

Checks, Audits and Sanctions

 

No details indicated for individual aspects (data not collectable) 2
GRIEVANCE MECHANISM FOR IMPACTS ON SOCIETY
G4-SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms

AR: Ombudsmann System
Checks, Audits and Sanctions

No information on the resolution of complaints (confidential information) 2, 3

Product Responsibility

Disclosure of G4 indicators References Comments UN GC GSC

Product Responsibility

Management Approach

Product Responsibility

AR: Sustainable Value Enhancement

1, 8
CUSTOMER HEALTH AND SAFETY

 G4-PR1

Percentage of significant product and service categories for which health and safety impacts are assessed

Quality Assurance

Safe Vehicles and Road Safety

Product Safety

G4-PR2Incidents of non-compliance with regulations and voluntary codes concerning the health and safety impact of products and servicesAR: Litigation
Product Safety

PRODUCT AND SERVICE LABELING

G4-PR3

Principles/procedures for product and service information and labeling

Product Safety

 

G4-PR4

Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling

AR: Litigation

G4-PR5

Results of surveys measuring customer satisfaction

Customer Satisfaction

MARKETING COMMUNICATIONS
G4-PR6Sale of banned or disputed productsAR: Litigation

G4-PR7

Incidents of non-compliance with regulations and voluntary codes concerning marketing communicationsAR: Litigation

CUSTOMER PRIVACY

G4-PR8

Substantiated complaints regarding breaches of customer privacy

 -

Proprietary information
 COMPLIANCE
G4-PR9Significant fines concerning the provision and use of products and servicesAR: Litigation


Key

AR = 2015 Annual Report
UN GC = United Nations Global Compact
GSC = German Sustainability Code